Refund Policy

Overview

Areans World aims to treat customers fairly. This Refund Policy explains when refunds may apply for paid platform purchases such as memberships and lead packs. Service charges paid directly to providers may follow separate provider/job terms.

Eligible purchases

Refunds, if approved, generally apply to digital purchases made through Areans (for example membership or lead packs) and not to the cost of physical work completed by a provider unless otherwise agreed in writing.

When refunds may be considered

• Duplicate or accidental payment for the same purchase
• Technical failure where payment succeeded but entitlement was not granted after verification
• Purchase cancelled under Cancellation Policy before benefits were consumed
• Other cases approved by Areans support after review

When refunds may be declined

• Leads already used or membership benefits already consumed
• Requests made after unreasonable delay without supporting details
• Chargebacks or disputes filed without first contacting Areans support
• Violations of Terms & Conditions or abusive use of the platform

How to request a refund

Contact support via Help & Support or email info@areansworld.com with your registered phone/email, payment reference (Razorpay/order id), and reason for the request.

Processing timeline

If a refund is approved by Areans, it typically takes 9–15 business days to reflect in the original payment method, depending on your bank or payment provider.

Service quality concerns

If you have a concern about work performed by a provider, report it promptly through Help with request details. We will review and guide next steps. Provider-performed work outcomes are assessed case by case.